Support Center

Check your internet connection and confirm that you are signed in to your Apple Account on the device. Close and reopen the App, then try again. If the problem continues, include the message shown on screen when contacting support.

Enter the city name and select a matching result from the search list. Typed text alone does not provide the coordinates and time-zone information required for a chart calculation.

Use the unknown birth-time option when available. Some chart details, including houses and angles, may be unavailable or less precise without an exact time.

Check your network connection and verify the birth date, time, and selected city. Wait briefly before trying again. When contacting support, include the error message and the steps that produced it, but do not send sensitive account credentials.

Use the account deletion option inside the App. Deleting an account signs out all active sessions and makes the deleted account unavailable.

Include your device model, iOS version, a short description of the issue, the approximate time it occurred, and screenshots where helpful. Never send your Apple Account password or a complete sign-in token.

Read the Privacy Policy for details about information collection, use, retention, security, and account deletion.